Refund policy
We’re Here to Make It Right
We want every WITREN order to arrive exactly as expected. Because our products are made to order, we generally do not accept returns for change of mind. However, if something is wrong with your order, we’re here to help.
You may be eligible for a replacement or refund if:
- You received the wrong item
- Your item arrived damaged
- Your item has a manufacturing or printing defect
Please contact us within 30 days of delivery at support@shopwitren.com and include your order number and clear photos of the issue when applicable.
Our team will review your request and normally respond within 2–3 business days.
Approved claims may be resolved with a replacement or refund, depending on the situation.
Because our products are made to order, we generally cannot offer returns, replacements, or refunds for:
- Change of mind
- An incorrect size selected by the customer
- Incorrect shipping information entered at checkout after fulfillment has begun
We strongly recommend reviewing the size guide on the product page before placing your order.
If you have any questions before ordering, please contact us at support@shopwitren.com. We’ll be happy to help.
Je valide cette version pour WITREN. Elle est plus cohérente avec notre nouveau positionnement et surtout elle est alignée avec ce qu’on a déjà mis dans la FAQ produit : 30 days of delivery, et non 30 days of purchase.